When we talk about modernizing public services, the conversation often revolves around technology. While technology is certainly a critical part, true modernization goes far beyond simply implementing new systems.
Throughout my career working for the State of Michigan and now at Michigan State University, I’ve discovered that successful modernization efforts share several key ingredients:
Understanding the Human Element
At the heart of every public service are the people it serves. Modernization should begin with a deep understanding of user needs, pain points, and experiences. Technology should never be implemented for its own sake but rather as a solution to real human problems.
In Michigan, this means considering the diverse needs of our communities – from urban centers to rural farming areas, from college students to retirees. Any solution that doesn’t account for this diversity is bound to fall short.
Balancing Tradition and Innovation
As a fifth-generation farmer, I deeply value tradition and heritage. Yet I’ve also seen firsthand how innovation can transform industries for the better. The most successful modernization efforts respect institutional knowledge while embracing new approaches.
This balance is particularly important in government settings, where established processes often exist for good reasons. The challenge lies in identifying which traditions serve a valuable purpose and which have become obstacles to improvement.
Building Operational Excellence
Modern technology alone doesn’t create excellence – it requires reimagining how we work. This means examining workflows, removing redundancies, clarifying responsibilities, and ensuring that new systems actually enhance rather than complicate the work.
Some of my most rewarding projects have involved helping teams rethink their operational approach alongside technological changes. The combination of better processes and better tools is far more powerful than either one alone.
Looking Forward
As Michigan continues to evolve, so too must our approach to public service. The pandemic speeded up digital transformation across all sectors, creating both challenges and opportunities for government and educational institutions.
I believe the future of public service in our state will increasingly focus on personalization, accessibility, and proactive service delivery. The public increasingly expects the same level of service from government that they receive from the private sector – and with the right approach to modernization, we can meet and exceed those expectations.
I look forward to continuing this journey of improvement, bringing together my rural roots and technological expertise to serve my home state.